Technical Solution Adoption Consultant

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SAP SE Full time

SAP SE is a leader in enterprise software and solutions, committed to helping our customers succeed through innovative solutions and services.

The Services Engagement Expert role is critical to this effort, working closely with customers to drive enterprise-wide adoption and consumption of SAP solutions.

This involves developing a deep understanding of the customer's business challenges, industry specifics, and organizational structure, as well as SAP's status at the customer's enterprise.

The goal is to establish a trusted relationship with the customer, providing proactive support and guidance throughout the engagement lifecycle.

Key Performance Indicators (KPIs)
  • Customer Satisfaction: Measure customer satisfaction through regular surveys and feedback sessions.
  • Solution Adoption: Track and measure the adoption of SAP solutions across the enterprise, ensuring seamless integration with existing infrastructure and processes.
  • Issue Resolution: Monitor and track issue resolution rates, providing advice on issue resolution and creating action plans for root-cause analysis.
  • Communication: Evaluate the effectiveness of communication channels with customers, stakeholders, and internal teams, ensuring timely updates and feedback.


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