Dynamics 365 Business Central Technical Support Expert

3 days ago


Johor Bahru, Johor, Malaysia Saglobal Full time

About the Company

Sa.global is a leading provider of Microsoft Dynamics 365 Business Central solutions, serving clients across various industries. With over 30 years of experience, we have established ourselves as a trusted partner for businesses seeking to leverage the power of BC.

Job Description

We are currently seeking a highly skilled and motivated Microsoft Dynamics 365 Business Central Technical Support Consultant to join our team in Indonesia. As a D365 BC Technical Support Consultant, you will be responsible for managing all incoming support issues, triaging, and collaborating with other resources to resolve them as necessary.

Areas of Responsibility

  • Ensure timely responses to client requests as per sa.global's published support offering.
  • Investigate cases and provide consulting services for multiple clients.
  • Provide development support for customer requests and quotes for any custom work.
  • Record and monitor all incoming request issues in the support system.
  • Assist clients with issue resolution and escalate support requests as required.
  • Report weekly to the Team Lead on the status of all issues.
  • Prepare written technical specifications for modifications undertaken.
  • Liaise with product vendors on customer-related issues.
  • Maintain a professional standard in the workplace and represent the company effectively.
  • Comply with sa.global standards, methodologies, and conventions.

Requirements

  • Practical Microsoft Dynamics 365 BC development exposure.
  • Excellent problem-solving skills and a strong customer-service orientation.
  • Knowledge of Microsoft technologies (SQL, Data analysis, reporting services) is desirable.
  • Able to work both in a team environment and independently.
  • Excellent communication and analytical skills.
  • Fluent in written and spoken English.
  • Willingness to learn and embrace challenges.
  • Good presentation and training skills.
  • Enthusiasm for helping customers succeed.


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