Travel Industry Liaison

5 days ago


Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

Are you passionate about delivering exceptional customer experiences? Do you have excellent communication skills and a strong desire to learn and grow? We're looking for a Lodging Partner Associate to join our team at ENGINEERINGUK As a key member of our Traveler & Partner Service Platform (TPSP) division, you will play a vital role in ensuring that our lodging partners receive outstanding support and assistance.

About the Position

In this role, you will be responsible for providing top-notch support and assistance to our lodging partners via various channels. Your duties will include:

  • Providing Prompt Support: Assist our lodging partners promptly and effectively via phone, chat, email, and social media.
  • Resolving Issues: Lead and resolve issues and complaints with high quality resolution in inventory management, financial, and training areas.
  • Documenting Interactions: Document and classify interactions and issues accurately in the appropriate systems.
  • Reporting Emerging Issues: Report on emerging and recurring issues promptly.
  • Ensuring Process Adherence: Adhere to internal processes and policies when interacting with partners.
  • Maintaining Excellent Partner Relations: Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions.


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