Voice Support Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time

At Maxis Malaysia, we are seeking a skilled Voice & UC Support Engineer to join our team. As a key member of our voice practice, you will be responsible for delivering exceptional technical support to our customers.

The ideal candidate will have experience in troubleshooting customer-reported problems, performing root cause analysis, and ensuring the smooth operation of software and systems through maintenance and integrations.

About the Job
  • Coordinate and manage technical support to ensure minimal downtime and optimal performance.
  • Deliver an excellent support experience to our customers by working with them to solve problems and answer questions.
  • Perform preventive maintenance by conducting on-site visits to check and service equipment installed at customer sites.

We are looking for a candidate who is aggressive, resourceful, responsible, reliable, experienced in technical support, and able to work as a team.

Key Responsibilities:

  1. Support Coordination: Coordinate and manage technical support, including on-site support, phone support, and video call support.
  2. Troubleshooting and Problem-Solving: Diagnose and resolve issues, ensuring minimal downtime and optimal performance.
  3. Customer Support: Deliver an excellent support experience to our customers by working with them to solve problems and answer questions.
  4. Managed Services: Perform managed service job scope to customers, including change requests, report generation, server monitoring, and more.
  5. Preventive Maintenance: Perform preventive maintenance by conducting on-site visits to check and service equipment installed at customer sites.

Requirements:

  • Bachelor's degree or equivalent in computer science, IT, or telecommunications.
  • Relevant years of experience in voice and UC services.
  • Significant experience in technical support.
  • Pleasant personality, enjoy meeting people, good working attitude, fast learner, responsible, aggressive, and able to work independently with minimum supervision.


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