Agent Support Supervisor

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

Company Overview:

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work.

This role is ideal for an experienced professional looking to make a meaningful contribution to our organisation as Assistant Manager, Customer & Agent Service Centre.

Key Responsibilities:

  1. Deliver exceptional customer service and support to policyholders and agents.
  2. Develop and maintain effective relationships with internal stakeholders.
  3. Monitor and improve service centre operations to ensure efficiency and effectiveness.

Requirements:

  • Tertiary qualification preferably in Communication, Management, Business Administration, Marketing, or Insurance.
  • Preferably FLMI or Diploma in MII or part ACII or AMII.
  • Preferably 4-7 years of experience in the financial or service-related industry.
  • Preferably with Customer Service or Life Underwriting experience.


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