English Language Support Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time
Responsibilities
  • Represent the client professionally in all communications with customers, whether through phone, email, chat, or social media.
  • Provide timely responses to customer comments, complaints, and inquiries, addressing issues effectively within set KPIs.
  • Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
  • Manage machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.


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