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Operations Training Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time
Job Description

The Operations Training Specialist is responsible for designing, documenting, and delivering business process training courses for staff in the WCS – Issuer Services Kuala-Lumpur and Kolkata locations as per business requirements.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to interface comfortably with people at all levels.

Main Responsibilities:

  • Designing and delivering business process training courses
  • Identifying business process training requirements
  • Supporting both internally and externally sourced training programmes requiring business process input
  • Implementing training solutions to meet business needs within budgetary and cost constraints

Key Performance Indicators:

  • Design, deliver, and implement in-house business process training primarily for Issuer Services staff
  • Plan for standardization of Issuer Services processes by sharing best practices across various markets to enhance cost effectiveness and efficiencies
  • Identify training strategies supporting the introduction of new technology and workflows into the WCS – Issuer Services
  • Implement the digitization of training modules using various software including (but not limited to) Epiplex, Articulate, and Vyond