Commercial Operations Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time
About the Role

The Commercial Operations Specialist is responsible for providing top-notch customer service to our merchants while ensuring seamless execution of transactions within specific operations units. This role requires excellent communication skills, attention to detail, and the ability to work effectively under pressure.

Main Responsibilities:
  • Analyze merchants' payment-related issues, assist with disputes, and provide sustainable solutions.
  • Work closely with the product & business team and provide recommendations for back-end tools that improve merchant experience.
  • Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing report to rest of the team.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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