Retail Operations Coordinator

4 days ago

Johor Bahru, Johor, Malaysia Nala Groups Full time

We are seeking a highly organized and customer-focused individual to oversee the daily operations of our reception area, apparel outlet, and class scheduling. As Retail Floor Manager, you will be responsible for ensuring smooth check-in and check-out processes for customers, managing retail sales, and coordinating class schedules. This role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a dynamic environment.

Key Responsibilities:
  • Reception Management
    • Greet and assist customers as they enter the studio
    • Answer phone calls, respond to emails, and handle customer inquiries
    • Manage appointment bookings and provide information about services and classes
  • Apparel Outlet Management
    • Oversee the daily operations of the apparel outlet, including inventory management and sales
    • Ensure the outlet is well-organized, clean, and stocked with the latest merchandise
    • Assist customers with product selection and purchases
  • Dance, Piano and Children's Centre Scheduling
    • Coordinate and manage the scheduling of dance, piano and children's centre classes
    • Communicate with instructors and students to confirm class times and any changes
    • Maintain accurate records of class schedules and attendance
  • Customer Check-In and Check-Out
    • Facilitate the check-in and check-out process for customers attending classes and sessions
    • Ensure all necessary paperwork and payments are completed accurately
    • Address any customer concerns or issues promptly and professionally
  • Administrative Duties
    • Maintain customer records and update databases as needed
    • Prepare and submit daily, weekly, and monthly reports on studio operations
    • Assist with marketing and promotional activities as required
Requirements:
  • Qualifications
    • Previous experience in a customer service or retail management role
    • Strong organizational and multitasking skills
    • Excellent communication and interpersonal skills
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software
    • Ability to work flexible hours, including evenings and weekends
    • Passion for dance, music, and fitness is a plus
  • Key Competencies
    • Customer Service: Ability to provide high-quality service and support to customers
    • Leadership: Ability to manage and motivate a team to achieve studio goals
    • Problem-Solving: Strong analytical skills to address and resolve issues effectively
    • Attention to Detail: Ensure accuracy in scheduling, inventory management, and customer records
    • Flexibility: Adaptability to handle the dynamic nature of studio operations and schedules
Estimated Salary Range:

RMD 2600 - RMD 5000 per month

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