Floor Manager Leadership Role

2 days ago


Johor Bahru, Johor, Malaysia Nala Groups Full time
Job Position: Floor Manager

Salary Range: RM 2600 - RM 5000 per annum

We are seeking a highly organized and customer-focused Floor Manager to oversee the daily operations of our reception area, apparel outlet, and dance and piano class scheduling. The successful candidate will be responsible for ensuring smooth check-in and check-out processes for customers, managing retail sales, and coordinating class schedules.

Key Responsibilities:
  • Greet and assist customers as they enter the studio, providing exceptional service and support.
  • Manage appointment bookings and provide information about services and classes, ensuring accurate records and timely communication with instructors and students.
  • Coordinate and manage the scheduling of dance, piano, and children's centre classes, maintaining accurate records of class schedules and attendance.
Requirements:
  • Previous experience in a customer service or retail management role, with a proven track record of excellent interpersonal skills and attention to detail.
  • Strong organizational and multitasking skills, with the ability to work flexible hours, including evenings and weekends.
  • Excellent communication and leadership skills, with the ability to motivate a team to achieve studio goals.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software, with a passion for dance, music, and fitness.

The ideal candidate will possess a strong analytical mindset, with the ability to problem-solve effectively and adapt to the dynamic nature of studio operations and schedules. If you are a motivated and customer-focused individual with excellent leadership skills, we encourage you to apply for this exciting opportunity.



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