Executive Operations Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Special Ops Sdn. Bhd. Full time
Company Overview:

Special Ops Sdn. Bhd. is committed to delivering exceptional customer experiences.

Salary:

Competitive salary package.

Job Description:

This role involves working as a Customer Operations Executive to deliver exceptional customer experiences.

Key Responsibilities:
  1. Develop in-depth knowledge of customers through interactions to ensure personalized connections.
  2. Strive to leave customers with a positive experience after every contact by being responsive and fast to their needs.
  3. Communicate responses to customers in a clear, concise, and professional manner.
  4. Provide excellent customer service through various touchpoints, including calls, live chats, written correspondences, and customer service centers.
  5. Engage with customers alongside your team, handle escalations, and step in as needed.
  6. Identify gaps in day-to-day operations and provide feedback to enhance existing processes.
  7. Empathize with and prioritize customer needs, cross-selling relevant services when necessary.
  8. Uphold company values and continuously work towards enhancing the platform and overall customer experience while achieving assigned KPIs for maximum customer satisfaction.
Required Skills and Qualifications:

To succeed in this role, you should possess:

  • At least 1–2 years of work experience (fresh graduates welcome).
  • A high level of initiative.
  • Self-motivation and independence as a learner who thrives in a collaborative environment.
  • Confidence in executing inbound sales processes.
  • Adaptability in a rapidly changing working environment.
  • Excellent communication skills and working proficiency in English.
  • Willingness to work rotating shift-based schedules (including weekends and public holidays).
Benefits:

This role offers a competitive salary package, along with opportunities for growth and development within the company.

Others:

Please note that Special Ops Sdn. Bhd. is an equal opportunities employer and welcomes applications from diverse candidates.



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