VP, Transaction Surveillance Lead

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia United Overseas Bank Ltd. Full time
About the Role

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. As a key member of the UOB Innovation Hub 2 (InnoHub2) team, you will have the opportunity to work on Group initiatives and gain regional business exposure.

We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2.

Key Responsibilities
  • Manage 3 main functions of operations: handling fraud-related inquiries, supporting ad-hoc projects, and conducting regular case reviews.
  • Close liaison with enforcement agencies to provide case support and collaborate with cross-functional teams to provide insight on trending scams and recommendations.
  • Identify opportunities to improve processes and mitigate evolving scam trends, streamline processes to improve work efficiency, Service Level Agreement (SLA), and productivity.
  • Review and monitor staff performance Key Performance Indicators and conduct performance reviews, provide training and support to staff on fraud detection and prevention measures.
  • Lead and collaborate with various departments including Operations, Risk, Audit, and Compliance on operational issues and resolutions.
Requirements
  • Degree or equivalent qualification preferred.
  • Prior leadership or managerial experience in a similar role.
  • Experience in card payment systems with 8-10 years in the card industry for Authorization & Fraud Management.
  • Proven ability to lead and manage a team effectively, excellent decision-making and problem-solving skills.
  • Able to plan and handle complex and evolving challenges for Card and CASA surveillance and security.
  • Possess good written and communication skills, ability to work in a fast-paced environment with the ability to handle pressure and meet job demands.


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