Medical Device Collections Coordinator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Straumann Group Full time
Customer Service and Accounts Receivable Professional

The Straumann Group is seeking an experienced professional to manage customer accounts, ensure timely collections, and address billing inquiries and concerns.

  • This role requires strong communication skills, a proactive approach to resolving customer issues, and the ability to work effectively in a fast-paced environment.
Main Responsibilities:
  • Proactively contact customers to collect overdue invoices, resolving payment issues and minimizing outstanding balances.
  • Send payment reminders, follow-up communications, and collection notices to customers to ensure timely payment.
  • Investigate and resolve billing disputes and discrepancies through collaboration with internal teams and customers.
  • Regularly reconcile customer accounts to ensure accuracy and identify discrepancies.
  • Serve as the primary point of contact for accounts receivable inquiries from customers.
  • Maintain accurate records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
  • Follow up on payments that lack remittance information or involve misapplied payments to ensure proper processing.
  • Collaborate with cross-functional teams to resolve complex or escalated customer issues.
  • Conduct customer credibility checks and review credit terms to mitigate financial risk.
  • Create and maintain accurate customer accounts in the SAP system, ensuring alignment with AR credit control processes and organizational standards.
  • Support e-invoicing implementation by coordinating customer data collection and ensuring accuracy for system integration.

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