Senior Unified Communications Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Businesslist is seeking a skilled Senior Unified Communications Specialist to join our team. The successful candidate will be responsible for overseeing and supporting Unified Communications systems throughout the APAC region.

Key Responsibilities:
  • Work closely with the UC team to roll out Unified Communications projects, ensuring timely completion and effective implementation.
  • Provide Level 3 support for VoIP and Video Conferencing issues, leveraging technical expertise to resolve complex problems efficiently.
  • Evaluate business needs in technical projects and create functional and technical specifications, driving innovation and improvement.
  • Manage technical service requests, including configuration updates and expert-level request handling, to ensure seamless operations.
Requirements:
  • A Bachelor's degree in Information Technology or a related field from an accredited institution.
  • Over 10 years of experience in VoIP, with expertise in Microsoft Teams, Contact Center solutions, and Cisco Telephony.
  • Strong technical expertise in Unified Communications, including VoIP, Contact Center, and Video Conferencing technologies.
  • Experience in managing UC devices, such as Microsoft Teams Rooms (MTR) and Teams Physical Phones.
  • Basic knowledge of networking, including LAN, WiFi, and remote access solutions.


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