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Retail Banking Representative

1 week ago

Johor Bahru, Johor, Malaysia RHB Banking Group Full time

**Key Responsibilities:**

Sales:

  • Solicit and promote sales of PF products
  • Deliver superior customer experience
  • Prepare and proactively execute sales plans for prospective customers
  • Set appointments and carry out sales call visits where necessary
  • Cross-sell other retail banking products such as ASB, PF-i, Credit cards, etc.

Customer Service:

  • Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance:

  • Ensure compliance to the policies and procedures set by the Bank
  • Protect the image and brand of the Bank

Operations:

  • Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements:

  • Bachelor Degree - Any related field(s)
  • 1 year of experience in sales and customer service related field
  • Have the relevant licenses for the portfolio
  • Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
  • Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
  • Strong selling and negotiation skills
  • Strong interpersonal skills and service oriental
  • Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
  • Ability to relate and connect to local community
  • Good communication skills
  • Basic understanding of finance and banking products
  • Basic computer skills