Client Manager
1 week ago
Job Title: Program Manager
Mission Statement:To deliver exceptional service and meet customer expectations by providing comprehensive support on existing large projects.
About the Role:This is an exciting opportunity for a results-driven professional to lead a design team through full product development and into production. As the primary contact for our customer's purchasing and engineering team, you will be responsible for coordinating, estimating, expediting, shipping, planning, engineering, and problem resolutions that relate to the customer.
You will provide positive customer support and superior service, leading a team of professionals to achieve business objectives and meet customer expectations. This role requires strong problem-solving skills, excellent communication abilities, and the ability to manage conflicting priorities in a fast-paced environment.
Key Responsibilities:
- Lead a design team through full product development and into production
- Act as liaison between customers and sales, engineering, manufacturing, quality, and shipping
- Provide technical input to identify and solve project risks affecting overall project plans and schedules
- Process requests for quotes, initiate order placement, and manage customer change requests
- Maintain customer service records and associated databases
- Investigate and resolve problems related to new orders, shipments, discrepant material, and billing
- Liaise with customers regarding schedule changes to maintain on-time delivery
Requirements:
- Engineering or manufacturing-related degree preferred
- Minimum 5 years of experience as an Account/Program Manager or a representative in an intensive customer service-oriented field
- Able to converse in Mandarin language
- Experienced with knowledge of Sheet metal & CNC products
We are a reputable company committed to delivering exceptional service and meeting customer expectations. Our team works together to achieve business objectives and meet customer requirements.
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