After-sales Support Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Technology Full time
Job Description

We are seeking a highly skilled After-sales Support Specialist to join our team at Xiaomi Technology.

The ideal candidate will have experience in after-sales technical service of mobile phone products or consumer electronic products, with a strong understanding of the product after-sales maintenance process and common product fault identification analysis.

  • Organize the launch of new products and provide systematic local skills training, ensuring seamless distribution management of maintenance fixtures and effective network visit site support.
  • Monitor and handle quality complaints from local users, following up on problem-solving and reducing the impact of negative events to improve user satisfaction.
  • Assist the quality department in carrying out EWP, RMA, and localized verification of batch quality faults, providing quality improvement services.
  • Analyze KPI indicators of after-sales maintenance technology for service providers, identifying abnormal phenomena and optimizing them to achieve improved service providers' maintenance capacity and reduced maintenance costs.
  • Develop and implement national technology and training management systems, enhancing knowledge structure and assisting service managers in completing technical-related business requirements.
  • Possess the ability to repair and disassemble mobile phones and household appliances.


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