General Store Manager Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Full time
Job Overview:

We are seeking a highly experienced General Store Manager Lead to join our team at Pasona. The ideal candidate will have a proven track record in managing luxury brands in an international retail environment and a minimum of 10 years of experience in retail operations, with at least 8 years in a managerial role.

The successful candidate will be responsible for leading and developing a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards. They will also be responsible for recruiting, training, and developing a high-performing team, fostering a positive work environment and ensuring continuous staff development.

Main Responsibilities:
  • Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards.
  • Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
  • Luxury Brand Expertise: Maintain the store's premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.


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