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Teleperformance Agent

3 weeks ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time

We are seeking a talented Teleperformance Agent to join our team and provide world-class customer service to our clients.

This role involves interacting with customers, resolving their concerns, and maintaining a positive attitude at all times.

As a Teleperformance Agent, you will be an ambassador for our company, representing our values and culture.

Main Responsibilities:
  1. Customer Service: Provide timely support to customers via phone, email, and other channels.
  2. Communication: Interact with customers, colleagues, and management to resolve issues and maintain relationships.
  3. Continuous Improvement: Stay up-to-date with job knowledge and skills by attending training sessions and learning opportunities.
Requirements:
  • Bachelor's Degree or equivalent in any field.
  • Experience in customer-facing roles (min. 6 months).
  • Strong communication and problem-solving skills.
  • Familiarity with Microsoft Office applications.