Omnichannel Business Development Manager

6 days ago


Petaling Jaya, Selangor, Malaysia Royal Canin Full time

Royal Canin seeks a highly skilled professional to lead the development and implementation of our omnichannel strategy, ensuring a cohesive and engaging customer experience across all touchpoints. This role requires a deep understanding of consumer behavior, digital marketing, and business strategy to create a truly customer-centric approach.

Omnichannel Strategy and Implementation:
  • Develop and execute a comprehensive omnichannel strategy, aligning online and offline experiences, and ensuring consistency across retail stores, e-commerce, and digital platforms.
  • Translate market/shopper insights into actionable strategies and tactics, driving business growth and customer engagement.
  • Leverage data analytics to identify trends, opportunities, and pain points, informing business decisions and optimizing results.
  • Collaborate with cross-functional teams to ensure seamless integration of omnichannel initiatives and maintain high standards of customer service and engagement.

Job Specifications/Qualifications:

  • Bachelor's degree in Business Studies, Administration, Management, or Marketing.
  • Proven experience in omnichannel marketing, shopper marketing, digital marketing, and/or e-commerce.
  • Strong understanding of digital channels, retail landscape, and consumer behavior.
  • Ability to analyze data, identify trends, and make data-driven decisions.


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