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Regional Operations Manager
2 months ago
We are seeking a seasoned professional to drive service excellence and transformation in our Southern Region branches. As a Regional Operations Manager, you will be responsible for leading regional branches to deliver high-quality service, ensuring efficiency and timeliness in service delivery.
The ideal candidate will possess strong leadership skills, be proactive in driving service improvement initiatives, and have a customer-centric approach. You will work closely with the agency development team to foster collaboration and improve service experience for distribution channels.
Key Responsibilities:
- Drive regional branches to achieve service performance and resolution targets.
- Lead strategic transformation plans to improve service quality and efficiency.
- Develop and implement customer experience culture among branches.
- Responsible for talent and staff development, creating subject matter experts in technical, digital, and customer experience.
- Collaborate with agency development teams to enhance brand presence and service experience.
Requirements:
- Bachelor's degree in Business, Finance, Management, or related field.
- At least 10 years of experience in customer-facing roles or retail management.
- 5 years of managerial experience in the financial or service industry.
- Strong leadership qualities, customer-centric approach, and ability to drive transformation.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications.
Language Requirements:
- Fluent in English, Bahasa, and Mandarin.
