Senior Credit Collector

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrackme Full time

About Our Team:

We're a dynamic and collaborative team dedicated to delivering exceptional results in the collections space.

Senior Collection Agent

This role requires a highly organized individual with excellent communication skills, able to handle multiple tasks simultaneously.

  • Cultivate positive relationships with customers to resolve payment issues and disputes.
  • Coordinate with internal teams to address customer inquiries and concerns.
  • Use daily ageing reports to inform collection strategies and improve efficiency.
  • Develop and implement plans to enhance our debt recovery processes.
  • Analyze data to identify trends and areas for improvement in our collections processes.
  • Perform additional duties as assigned by the Supervisor/Manager.

Main requirements:

  • Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
  • Fluent Cantonese language skills.
  • Minimum 5 years of experience in collections or a related function.
  • Proficient in Microsoft Excel, including basic knowledge of advanced formulas.
  • Effective analytical and problem-solving skills with the ability to create and present reports.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Emotional intelligence and assertiveness.
  • Strong administrative skills.

Bonus requirements:

  • Exceptional analytical and problem-solving abilities.
  • Able to communicate complex ideas effectively.

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