Asia Pacific Systems Integration Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Convergint Asia Pacific Full time
Key Responsibilities
  • Collaborate with the Customer Service Representative to timely resolve client's security system issues.
  • Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
  • Create detailed system diagrams using AutoCAD software.
  • Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
  • Maintain the support & maintenance contract renewal.
  • Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
  • Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
  • Thoroughly follow up on all open technical issues until the problems are fully resolved.


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