Career Growth Specialist
4 days ago
Maxis is a leading converged solutions company aiming to bring the best of technology to help people, businesses, and the nation thrive in a changing world. Our vision is to empower individuals and teams to turn their ambitions into achievements.
Job Description
The Career Growth Specialist/Performance Enhancement Manager plays a crucial role in managing the day-to-day floor management of the Business Contact Centre team's performance, ensuring objectives and targets are met. This involves actively ascertaining the Voice of Customers, identifying issues and resolutions, and working with business teams on improvement opportunities for systems and processes.
Key Responsibilities
- Manage the inbound teams of the Business Contact Centre to meet Service Level objectives.
- Analyze and improve work processes to enhance efficiency, service quality, and customer experience.
- Lead weekly/monthly support cadence with business teams to ensure improvements.
- Measure, track, and report on team members' productivity to keep within designed KPI targets.
People Management
This role involves providing regular feedback and coaching to team members, guiding them to perform well in their roles and meet their respective KPIs. The manager will also identify and implement opportunities for cross-skilling team members to widen their subject matter expertise and develop their skills for career growth.
What's Next?
- A digital interview invitation will be sent to shortlisted candidates via email.
- Candidates can check their application status by logging into their candidate account.
Maksis values diverse voices and people, hiring based on capability and performance regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.
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