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Customer Advocacy Professional

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time

Join us at Ant International, where we are shaping the future of global commerce with digital innovation

Job Summary

We are seeking a Technical Support Engineer to join our Malaysia Tech Center, working on end-to-end solutions for cross-border payments for our global merchants and globalization business.

In this role, you will be responsible for:

  • Providing proactive services to improve the health and stability of software operational health in assigned accounts.
  • Ensuring successful operation for the customer, realizing the value of Ant products.
What You Will Do

You will act as a customer advocate, providing proactive services to improve the health and stability of software operational health in assigned accounts.

  • Coordinate with the Account Management, support, consulting, and engineering teams in Ant to ensure technical queries are addressed in a timely manner.
  • Maintain a deep understanding of the products and technologies involved to help assigned accounts avoid issues, mitigate risks, and manage changes and incidents.