Technical Application Specialist
2 days ago
As a Technical Application Specialist at Konica Minolta Malaysia, you will play a crucial role in ensuring the smooth operation of our IT systems and applications. Your primary responsibility will be to provide first-level technical support to our employees, addressing any issues or concerns they may have regarding our software and hardware infrastructure.
You will work closely with our business users to understand their needs and requirements, providing them with expert guidance on how to utilize our IT systems effectively. Your strong communication skills, both written and verbal, will enable you to articulate complex technical concepts in a clear and concise manner, facilitating seamless collaboration between our IT and business teams.
Key Responsibilities:- Provide technical assistance to employees on application-related matters, ensuring prompt resolution of issues and maintaining high user satisfaction.
- Collaborate with business stakeholders to gather requirements and design solutions that meet their needs, driving process improvements and enhancing our overall IT ecosystem.
- Develop and maintain documentation related to changes in our application and IT environment, ensuring accuracy and completeness.
- Manage and track application issues, ensuring professional handling and timely resolution.
To succeed in this role, you will need to possess a Diploma, Advanced Diploma, Bachelor's Degree, or equivalent in Business Studies, Administration, Management, Computer Science, or Information Technology. A minimum of 2 years of related working experience is preferred, along with good communication skills in English and Malay for both spoken and written purposes.
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