Team Performance Director

5 days ago


Cyberjaya, Selangor, Malaysia Logicalis Australia Full time
Job Description:
We are seeking a highly motivated Team Performance Director to join our team at Logicalis Australia. As a key member of our operations department, you will be responsible for leading and motivating your team to achieve strong performance, productivity, and engagement. Your core objective is to continually measure and improve our team's ability to deliver an enhanced experience to our customers.

Your responsibilities will include:
  • Ensuring services are delivered to customer Service Level Agreements.
  • Developing and implementing strategies to improve operational efficiency and effectiveness.
  • Conducting regular performance reviews, and responsible for documenting and tracking career and development plans with your team.
  • Reinforcing and regularly reviewing operational Logicalis processes to ensure documentation and KBs are maintained and current, and to initiate improvements as required.

Requirements:
To be successful in this role, you will need to have a Bachelor's degree in information technology or equivalent work experience (5 Years) and proven experience in a leadership or supervisory role within Managed Services. You will also need excellent communication and interpersonal skills and the ability to make informed decisions under pressure.

About Us:
At Logicalis, we deliver managed services that provide real-time visibility and insights across clients' digital ecosystems. We help 10,000+ clients globally create sustainable outcomes through technology.

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