Operations Team Manager

4 days ago


Cyberjaya, Selangor, Malaysia Logicalis Australia Full time
Job Description:
We are seeking a skilled Operations Team Manager to join our team at Logicalis Australia. As a key member of our operations department, you will be responsible for overseeing and coordinating the activities of a designated shift within the organization.

As an Operations Team Manager, your core objective is to continually measure and improve our team's ability to deliver an enhanced experience to our customers. Your responsibilities will include:
  • Tracking and reporting on operational key performance metrics, addressing any poor metrics and trends.
  • Leading and motivating your team to achieve strong performance, productivity, and engagement.
  • Ensuring services are delivered to customer Service Level Agreements.
  • Developing and implementing strategies to improve operational efficiency and effectiveness.

Requirements:
To be successful in this role, you will need to have a Bachelor's degree in information technology or equivalent work experience (5 Years). You will also need proven experience in a leadership or supervisory role within Managed Services and excellent communication and interpersonal skills.

About Us:
At Logicalis, we assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. We help 10,000+ clients globally create sustainable outcomes through technology.

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