Technical Account Lead, Middleware Portfolio
6 days ago
Job Description
We are seeking a highly skilled professional to join our team as a Technical Account Lead, Middleware Portfolio. In this role, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues.
About The JobThe successful candidate will be responsible for establishing high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements.
- Manage and grow customer relationships by delivering attentive, relationship-based support.
- Build a sense of trust with customers and serve as their advocate within Red Hat.
- Perform technical reviews and share knowledge to identify and prevent issues.
The ideal candidate will have 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization, and expertise working on Red Hat Middleware Products.
Key skills and qualifications include:
- 5+ years of expertise working on Red Hat Middleware Products.
- Ability to manage multiple issues and projects with a focus on detail.
- Aptitude to learn new technologies quickly.
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