Group Operations Coordinator

4 days ago


Petaling Jaya, Selangor, Malaysia The Traveller Malaysia Sdn Bhd Full time
Job Overview

The Traveller Malaysia Sdn Bhd is a leading Destination Management Company (DMC) in Kuala Lumpur, established in 2008. We specialize in curating customized travel solutions for discerning leisure and business travelers.

Job Summary

We are seeking an experienced Group Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating and executing daily group and MICE operations, ensuring seamless delivery of services to our clients.

Key Responsibilities
  • Daily operations: Coordinating hotel bookings, rooming lists, logistics management, attraction and restaurant bookings for groups and MICE events.
  • On-field supervision and servicing when groups are on tour, extending beyond regular office hours during peak season.
  • Invoicing and managing Profit and Loss (P&L) statements for client accounts.
Requirements
  • A minimum of five years of experience working in a travel agency's Group / MICE division, event companies, or the travel industry.
  • Minimum Diploma in Tourism Management or relevant working experience; Tour Guides with strong administrative skills are encouraged to apply.
  • Organized with high attention to detail, able to analyze situations and come up with solutions quickly.
  • Excellent command and communication skills in English, with the ability to read and write.
  • Mandarin is an advantage.
  • Proficient in MS Word, Excel & PowerPoint, with the ability to use Canva/Design if needed.
  • Good attention to detail and a quick learner, with excellent teamwork skills.
  • Ability to work under pressure, meet tight deadlines, and adapt to flexible working hours during peak season.


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