Service Delivery Excellence Manager

2 days ago


Johor Bahru, Johor, Malaysia Gds Services Full time
Responsibilities
  • Manage the delivery of services to customers, ensuring that all aspects of project delivery and ongoing daily service operations meet the highest standards.
  • Work closely with internal teams to coordinate resources, communicate with customers, and ensure seamless service delivery.
  • Be responsible for driving Data Center construction and customization projects from end-to-end with sales/presales, design, construction & Testing & Commission team.
  • Responsible for SLA and customer satisfaction during the ongoing operation phase, coordinating DC Operation, Network, and IT service teams for continuous service improvement and risk mitigation.


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