Customer Service Excellence Specialist

Job OverviewZUS Coffee is committed to delivering exceptional customer experiences. We're seeking a highly skilled Senior Specialist, Customer Happiness to lead our support team and drive service excellence.Key ResponsibilitiesComplex Issue Resolution: Handle intricate customer inquiries and escalations with professionalism and efficiency.Team Guidance:...

About the JobWe are seeking a highly skilled SERVICE EXCELLENCE SPECIALIST to join our team. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through your expertise.Your Key Responsibilities:Attending to customer queries and providing solutions in a timely manner.Liaising with stakeholders to...

Job OverviewGrab, Southeast Asia's leading superapp, seeks a seasoned professional to drive quality assurance and improvement initiatives across its operations in Malaysia & Singapore. As a key member of the Grab Support team, you will partner with cross-functional teams to promote quality excellence and develop strategies that enhance customer...

Job SummaryThis role is responsible for managing multiple geographically diverse Service Desk locations that operate on a 24/7 basis. You will be accountable for improving performance and efficiency in Key Performance Indicators such as First Call Resolution, Speed to Answer, Customer Satisfaction Rating, Abandon Rate, Ticket Aging, Routing Accuracy/Error...

This role is an exciting opportunity to join Dolphin - Creative Advertising Agency as a Customer Service Support Specialist, handling client inquiries and enhancing brand reputation for Royal Canin. You may find this job appealing because it offers remote work flexibility and focuses on engaging with customers on social media platforms.Dolphin creates bold...

As a Customer Acquisition Specialist, you will be responsible for identifying new business opportunities and converting them into sales. This is a great opportunity for someone who is passionate about sales and has excellent communication skills.About the Role:Sales StrategyDevelop and implement effective sales strategies to identify new business...

Required Skills & QualificationsTo succeed as a Frontline Customer Support Specialist, you will need a minimum Diploma/Degree in any field, a minimum 1 year of working experience in Customer Service, and excellent English and Bahasa Malaysia language proficiency.You should also possess good communication and interpersonal skills, be effective in...

What You Will DoThis Sales Operations Specialist will be responsible for defining and maintaining standard operations procedures for documentation and agreements in each sales case, as well as managing and executing quotations and complex bids for large projects.Main Responsibilities:Procedure Development: Develop and maintain standard operations procedures...

About the RoleWe are seeking an experienced Customer Care Team Leader to join our team at IKEA. As a key member of our leadership team, you will be responsible for building and retaining long-lasting relationships with our customers in a multichannel retail environment.You will assist the Customer Care Centre Manager in managing and leading staff and...

Aigens Technology Limited is shaping the future of F&B and Hospitality technology with innovative solutions that empower businesses across the Asia Pacific.We are seeking an experienced individual to join our team as a Customer Service Specialist. This role will involve providing exceptional customer service, resolving customer issues, and improving customer...

Job DescriptionThis role involves providing exceptional customer service as a Customer Service Executive, where you will be responsible for resolving customer inquiries and issues in a professional manner.Responsibilities:Issue Resolution: Ensure that customer incidents are logged and updated in the helpdesk ticketing system.Product Knowledge: Develop a good...

About DXC TechnologyDXC Technology (NYSE: DXC) is a leading provider of IT services, helping global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.Our Shared Service organization provides world-class support to...

As a Customer Experience Specialist at AM Sales & Marketing Sdn Bhd, you will play a vital role in delivering exceptional service to our clients. The ideal candidate will possess excellent communication skills, both verbal and written, as well as strong problem-solving abilities with a customer-focused mindset.ResponsibilitiesRespond to customer inquiries...

Job DetailsThe Asia Lab Services Specialist will play a critical role in ensuring successful delivery of lab services across Asia. This role requires strong analytical and problem-solving skills to identify and resolve complex issues.Main Responsibilities:Analyze and review study protocols to ensure compliance with regulatory requirements.Develop and...

As a Customer Acquisition Specialist with Alphatel Global Sdn Bhd, you will play a critical role in driving business growth by acquiring new customers. This involves using your excellent communication skills to persuade potential customers to purchase our product.The ideal candidate will have a proven track record of success in sales, with 1+ year of...

About the RoleThe Service Improvement Specialist position involves leading the Voice of Customer (VoC) and Insights function at Sime Darby Property. This role focuses on collecting, analyzing, and translating customer feedback into actionable service enhancements.Key Responsibilities:Establishing a proactive issue resolution framework, reducing response...

About the RoleWe are seeking a highly motivated and results-driven Customer Engagement Specialist to join our team at Denave. As an IT Hardware Sales Professional, you will play a critical role in driving sales growth and revenue for our company.Key Responsibilities:Analyse customer needs and identify suitable IT hardware products.Sell IT hardware products...

About ZACKLIM FLAT FLOOR SPECIALIST SDN BHDWe are a leading provider of flat floor solutions, committed to delivering high-quality services and products. Our team of experts works tirelessly to ensure customer satisfaction and excellence in every project.Key ResponsibilitiesConduct on-site measurements to assess floor quality.Prepare detailed reports on site...

Company OverviewHartalega Holdings Berhad is a world-leading manufacturer of nitrile gloves, committed to excellence and innovation. Our diverse team of professionals works together to drive growth and improvement in our operations.Job DescriptionKey Responsibilities:We are seeking a skilled manufacturing operations excellence specialist to lead our lean...

About the TeamOur Operations team is crucial to the company's success, ensuring day-to-day excellence of our TPA business, virtual and in-person clinical services.We strive to provide the best customer experience possible, making sure that our customers remain our top priority.About the RoleThis position requires a Customer Service Specialist to coordinate...