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Luxury Hospitality Night Team Leader

7 days ago


Bandar Penawar, Johor, Malaysia Anantara Hotels & Resorts Full time
About the Role

We are seeking a professional and decisive Night Duty Manager to join our team at Anantara Desaru Coast Resort & Villas. As a Night Duty Manager, you will be responsible for overseeing all aspects of hotel operations during night shifts, ensuring exceptional guest experiences and maintaining the highest standards of service and safety.

Responsibilities:
  • Manage and supervise night shift staff, including front desk, housekeeping, and security personnel.
  • Be the point of contact for any emergency incidents and act as the overall in charge in the absence of senior leadership during the night shift.
  • Ensure smooth check-ins and check-outs, and address guest inquiries and concerns promptly and efficiently.
  • Maintain hotel security and safety protocols.
  • Coordinate with other departments to ensure seamless operations and guest satisfaction.