Affinity Banking Officer

2 days ago


Kuching, Sarawak, Malaysia AFFIN Group Full time
Role Overview

The Customer Service Officer will be responsible for assisting in managing daily branch operational activity, monitoring compliance, and regulatory requirements.

This role requires strong organizational and time management skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  1. Onboarding of account opening, customer inquiries & requests for change of personal details in compliance with onboarding process and policy.
  2. Ensure accuracy and error-free service delivery.
  3. Handle customer complaints and resolutions within SLA.
  4. Monitor and support the collection and maintenance of high-quality customer information.
Requirements

To be successful in this role, you will need:

  • Strong organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Excellent customer service skills.
  • Degree in Business Administration or related field.
Our Culture

AFFIN Group values diversity, inclusion, and collaboration. We offer a dynamic and supportive work environment that fosters growth and development.



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