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Senior Market Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

About Us

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

We integrate travel resources from industry partners and help travellers worldwide pursue the perfect trip with exceptional travel products and services.

Our four Customer Service Centres provide 24/7 customer service in 19 different languages.

We have over 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania.

In this role, you'll build strong relationships with hotels to grow bookings, revenues, and gross profit.

  • Lead a team of Market Managers to optimize accounts and achieve higher market share and revenue opportunities.
  • Monitor team performance and provide guidance.
  • Handle hotel inquiries and resolve issues with supporting teams and HQ.
  • Conduct commercial plans and strategies for the teams to deliver targets on time.
  • Provide constant feedback to HQ regarding market insights, competitor information, performance, system, and product issues from hotel partners.