Director of Customer Growth
1 week ago
About the Company:
">- Oracle is a global technology company providing innovative solutions to businesses around the world.
- This leader will be responsible for driving operational excellence, building team capability, and ensuring consistent value delivery to Oracle's SaaS customers across the ASEAN region.
- Lead, coach, and develop a high-performing team of CSMs focused on delivering exceptional customer outcomes.
- Foster a collaborative and supportive team environment with a strong culture of accountability, innovation, and continuous improvement.
- Set clear goals and performance expectations; monitor progress and provide regular feedback and career development guidance.
- Ensure CSMs are effectively executing on customer success plans, business reviews, and adoption strategies.
- Partner with Sales, Support, Development, and Services teams to align customer strategies and ensure proactive engagement across the customer lifecycle.
- Champion the voice of the customer within Oracle and drive programs that improve the overall customer experience.
- Own key performance metrics such as adoption, CBG, renewal rates, customer satisfaction, and team productivity.
- Streamline and standardize success practices across the team, ensuring efficient and consistent execution of customer success motions.
- Monitor service usage, escalations, and contract health, and guide the team in proactive risk mitigation and value realization.
About You:
">- 10+ years of experience in customer-facing roles such as customer success, consulting, delivery, or cloud applications.
- 3+ years in a people management or team leadership role with a track record of building, mentoring, and developing teams.
- Deep understanding of SaaS and Oracle Cloud Applications is highly preferred.
- Strong business acumen and customer-centric mindset.
- Excellent communication, coaching, and stakeholder management skills.
- Experience with internal tools (e.g., CLM) and customer engagement frameworks.
- Bachelor's degree or equivalent in Business, Technology, or related field; advanced degree a plus.
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