Director of Customer Growth

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oracle Full time

About the Company:

">
  • Oracle is a global technology company providing innovative solutions to businesses around the world.
">Job Description:">
  • This leader will be responsible for driving operational excellence, building team capability, and ensuring consistent value delivery to Oracle's SaaS customers across the ASEAN region.
">Key Responsibilities:">
  • Lead, coach, and develop a high-performing team of CSMs focused on delivering exceptional customer outcomes.
  • Foster a collaborative and supportive team environment with a strong culture of accountability, innovation, and continuous improvement.
  • Set clear goals and performance expectations; monitor progress and provide regular feedback and career development guidance.
">Customer Engagement Strategy:">
  • Ensure CSMs are effectively executing on customer success plans, business reviews, and adoption strategies.
  • Partner with Sales, Support, Development, and Services teams to align customer strategies and ensure proactive engagement across the customer lifecycle.
  • Champion the voice of the customer within Oracle and drive programs that improve the overall customer experience.
">Operational Excellence:">
  • Own key performance metrics such as adoption, CBG, renewal rates, customer satisfaction, and team productivity.
  • Streamline and standardize success practices across the team, ensuring efficient and consistent execution of customer success motions.
  • Monitor service usage, escalations, and contract health, and guide the team in proactive risk mitigation and value realization.
">

About You:

">
  • 10+ years of experience in customer-facing roles such as customer success, consulting, delivery, or cloud applications.
  • 3+ years in a people management or team leadership role with a track record of building, mentoring, and developing teams.
  • Deep understanding of SaaS and Oracle Cloud Applications is highly preferred.
  • Strong business acumen and customer-centric mindset.
  • Excellent communication, coaching, and stakeholder management skills.
  • Experience with internal tools (e.g., CLM) and customer engagement frameworks.
  • Bachelor's degree or equivalent in Business, Technology, or related field; advanced degree a plus.


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

    About the RoleWe're looking for an experienced professional to join our leadership team as the Customer Success Director in KL. As a key member of our team, you will play a crucial role in driving business growth, consumption, and customer satisfaction.Key ResponsibilitiesDevelop and execute business strategy for the Customer Success team in KL, in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Optimum Solutions Pte Ltd Full time

    We are seeking a Strategic Growth Director to join our team at Optimum Solutions Pte Ltd. As a Strategic Growth Director, you will be responsible for developing and implementing strategies to drive growth and profitability in the organization.You will lead cross-functional teams to achieve strategic objectives, developing and maintaining strong relationships...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    We are seeking a Portfolio Growth Director to join our team. As a Portfolio Growth Director, you will be responsible for developing and executing portfolio strategies that drive business growth and profitability.Develop and execute comprehensive portfolio plans to drive growth and profitability.Lead market research to identify customer preferences and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia W Kuala Lumpur Full time

    As the Director of Revenue Growth at W Kuala Lumpur, you will be responsible for developing and implementing sales strategies to drive revenue growth and improve customer satisfaction.You will work closely with our Director of Sales & Marketing to understand our overall sales strategy and ensure effective implementation of initiatives to increase...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet Malaysia Full time

    Our Ideal CandidateWe are looking for a highly skilled and experienced Market Growth Director to join our team. As a seasoned sales professional, you will have a proven track record of driving business growth, developing high-performing sales teams, and building strong relationships with customers and internal stakeholders. You will be responsible for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gated Talent Full time

    Gated Talent is committed to delivering exceptional customer experiences. We're seeking a Sr. Director, Growth and Innovation to join our leadership team and drive business growth through innovation and collaboration.About the PositionAs a key member of our leadership team, you will lead the Customer Success organisation, developing and executing business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PositiveLinks Asia Full time

    Director of Sales GrowthWe are looking for a seasoned Director of Sales Growth to lead our sales growth initiatives, drive operational excellence, and foster a high-performance sales culture.About the OpportunityThe successful candidate will have 5+ years of experience in retail sales, operations, or multi-store management, with a proven track record in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Techware Full time

    Job OverviewWe are looking for an international growth director to spearhead our business expansion and revenue growth strategies at a global scale. The ideal candidate will have a sound knowledge of the contract manufacturing sector, a proven track record in sales, and prowess in forming high-level partnerships with clients globally.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Chin Hin Group Full time

    IT Leadership OpportunityThe Chin Hin Group is seeking an experienced IT Director to lead our growth initiatives. As a key member of our leadership team, you will be responsible for developing and executing IT strategies that drive business growth and innovation.Main ResponsibilitiesDevelop and implement IT strategies aligned with business objectivesLead...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Safe Truck Full time

    About the OpportunityJoin Safe Truck as a Director of Sales Growth and be part of our mission to democratize best-in-class data science, operations, and technology directly to vehicle operators and drivers in Southeast Asia.Key ResponsibilitiesDrive Sales Growth: Develop and implement effective sales strategies, plans, and tactics to drive revenue growth and...

  • Director of Growth

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia INF AI Full time

    About the OpportunityINF AI is seeking a highly driven Sales Manager/Director to lead the end-to-end sales process for INF AI products in the Malaysia market.This role requires a strategic thinker with strong market insights, a proactive sales approach, and the ability to collaborate across teams to drive business growth.The successful candidate will have a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ormond Hotel Group Full time

    Director of Revenue Growth Strategies RoleThe Ormond Hotel Group is seeking a Director of Revenue Growth Strategies to drive our global revenue growth and lead the transformation of our sales and marketing functions.This role offers a unique opportunity for a dynamic individual to join our fast-growing organization and make a significant impact on our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    Job Description:Hiredly X is seeking a skilled Business Growth Director to drive business expansion through strategic planning and sales. As a key member of our team, you will lead the development of new business opportunities and collaborate with Sales and Marketing departments to boost revenue.Key Responsibilities:* Develop and implement business growth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time

    We are seeking a seasoned professional to drive the growth of our deposit base as Associate Director, Liquidity at CIMB.About the RoleDevelop and execute strategies to expand our wholesale deposit base through innovative products and solutions.Collaborate with stakeholders to identify opportunities to enhance cash management operations and improve customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ambition Full time

    About the JobAmbition is seeking a Southeast Asia Business Growth Director to lead our business development efforts in the region. As a key member of our team, you will be responsible for driving business growth through effective sales strategies and customer engagement.Developing and executing sales plans to meet business objectives.Building and maintaining...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    Senior Sales Director - Retail IndustryWe are seeking an experienced Senior Sales Director to lead our retail industry efforts in Malaysia. This role requires a strong network within the retail sector and exceptional leadership skills.About TCSTata Consultancy Services (TCS) is a global leader in IT services and consulting. With over 500,000 consultants...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Company OverviewBusinesslist is seeking a Director of Growth and Expansion to drive the overall productivity and effectiveness of the regional commercial organization. The ideal candidate will have a proven track record in techno-commercial business development and a deep understanding of the industry, company products, services, and competitor offerings.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia W Kuala Lumpur Full time

    Senior Sales Leadership OpportunityWe are seeking a highly experienced Sales Director to lead our Sales teams at W Kuala Lumpur. The successful candidate will have a deep understanding of the hotel industry, excellent leadership skills, and a proven track record of driving revenue growth and business expansion through effective sales strategies.Main...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 婵物捨 Full time

    About the RoleThis Customer Relationship Director will be responsible for driving business growth and expansion through effective sales and customer relationship management strategies. Key responsibilities include:Managing daily work processes to achieve operational and strategic objectives.Analyzing customer needs and developing recommendations for process...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ENGINEERINGUK Full time

    AWS Growth Initiatives Director - This role is focused on driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.As a trusted advisor for our largest and most committed customers, you will be responsible for managing the working relationship with large...