Cloud Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time
About the Role

As a Senior Manager, Cloud Operations at AIA Digital+, you will play a key role in managing a team of service delivery professionals ensuring seamless operational services delivery.

You will drive the team to continuously improve and achieve high customer satisfaction by ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).

  • Work closely with Group Office and Business Unit technical teams on service escalation activities.
  • Liaise with managed service providers and internal delivery teams on service delivery escalations and problems.
  • Lead the Service Delivery team via active coaching, ensuring team meets and exceeds goals.
  • Improve operational efficiency via recommendations for process improvement.
Requirements

We are seeking an experienced leader with a solid track record of managing performance and talent development of direct reports.

  • Minimum 7+ years of relevant experience in Service Delivery Management or Customer Success roles with at least 2 years in a people management role.
  • Solid understanding and experience in public cloud implementation, workload migration, and operational support in a multi-site enterprise environment.
  • Mandatory ITIL v4 Foundation certification.
  • Practical experience supporting enterprise delivery services or similar roles.


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