Account Manager
7 days ago
At TE Connectivity Corporation, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.
Job OverviewThe Account Management Team is responsible for selling TE's products, systems, or services, providing detailed technical product information, and maintaining relationships with customers in assigned geographic territories, industries, or accounts.
Key Responsibilities:- Deliver an exceptional customer experience by technically advising customers on TE products, services, and capabilities to best meet their needs.
- Outbound calling to establish new opportunities with prospective customers and contacts.
- Communicate with end customers via various channels to resolve technical questions and propose options and solutions.
- Liaise with internal support areas to resolve customer inquiries and requests.
- Nurture and grow small and medium-sized customer pipeline opportunities through regular touch points.
- Work with franchised distributors to provide quotations and order fulfillment.
KPIs: Customer Effort Score (CES), Opportunity Conversion, Revenue Growth
Requirements:- Bachelor's degree in a technical or business field preferred or equivalent experience.
- Demonstrate problem-solving skills, influencing abilities, and effective feedback.
- Strong verbal, written, and presentation skills.
- Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
- Team player, critical thinker, self-motivator, and ability to maintain a proactive positive attitude.
- A passion for serving customers.
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