Operations Director

5 days ago

Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full time

Johnson Controls, Inc. is seeking an experienced Operations Director to lead our service delivery team. The successful candidate will be responsible for managing day-to-day operations, ensuring timely delivery of services, and driving business growth.

About the Role:

  • Lead and coordinate with assigned teams to optimize resource utilization and ensure efficient delivery of services.
  • Develop a thorough understanding of customer contractual agreements to drive request fulfillment within SLA and facilitate accurate financial forecasting.
  • Manage daily operational support and communicate effectively with key personnel.
  • Engage with customers and vendors to ensure smooth delivery of services.
  • Manage escalations and complaints with appropriate priority and diligence.
  • Assess situations, issues, and opportunities and escalate when necessary.
  • Work closely with sales teams to ensure timely contract renewals.
  • Identify operational gaps and drive closure both internally and externally.
  • Ensure planned activities are executed within allocated resources.
  • Ensure parts availability to facilitate scheduling and execution in a timely manner.
  • Prepare and present financial forecasting and resource capacity planning for assigned teams.
  • C Coordinate with colleagues to ensure best practice and continuous improvement in service delivery.
  • Responsible for timely deliveries and tracking.

Requirements:

  • Degree preferred with industry experience managing service operations and/or service scheduling.
  • Proficient in English with excellent oral and written communication skills.
  • Leads by example and is a role model, able to influence and guide individuals and groups towards achieving their goals.
  • Excellent attention to detail.
  • Excellent time management, decision-making, prioritization, and organization skills.
  • Strong people management and profit-loss management skills.
  • Good grasp of financial concepts and procurement processes.
  • Effective command of MS Office software including Outlook, Word, and Excel.
  • Capable of working efficiently in a fast-paced environment and under pressure.
  • Ability to work independently and possess good team spirit.

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