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Enterprise Systems Specialist
2 weeks ago
Aon Hewitt is the business of better decisions.
We shape decisions for the better to protect and enrich the lives of people around the world.
As one inclusive team, we are passionate about helping our colleagues and clients succeed.
The System Analyst provides strategic business analysis support to internal business stakeholders and clients where applicable.
Their focus is on working closely with all assigned clients to gain an in-depth understanding of their business needs.
The SA analyses business needs, documents client requirements, and delivers clear guidance and solutions to clients.
This role involves analysing business needs, documenting client requirements, delivering clear guidance and solutions, and working on ad-hoc projects and strategic initiatives to improve productivity and deliver critical solutions locally, regionally & globally.
- Lead the business requirements gathering workstream for new client implementations and complex change requests during renewals.
- Manage the entire process of Change Request, ensuring all changes are effectively managed and communicated across relevant stakeholders.
- Monitor and control the change process to align with regional and global standards.
- Work closely with the Admin team to review Operating Procedure (SOP), Admin Process Document (APD), Claim Rules Arrangement (CRA).
- Provide feedback and recommendations for improvement in operational processes.
- Collaborate with Data Analysts to ensure alignment with client requirements.
- Support internal teams to resolve issues and defects.
- Coordinate with the Configuration System Analyst and Solution Architect on implementation simple design solutions.
- Outline business requirements where new system features may be required based on client needs.
- Help to support and work on productivity efficiency and continuous improvements projects and initiatives.
