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IT Executive Leader

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Arvato Systems Malaysia Full time
Job Description

This is a key leadership role for an experienced IT professional to oversee the management of various IT services, including incident management, technical support, network administration, asset procurement, security, and vendor management. The successful candidate will have a strong background in IT service management and experience in leading teams to deliver high-quality IT services.

Responsibilities
  • Lead the IT team to ensure timely and effective delivery of IT services, including incident management, technical support, network administration, and asset procurement.
  • Develop and implement IT strategies to improve service quality, reduce costs, and enhance customer satisfaction.
  • Maintain and improve relationships with vendors and partners to ensure effective collaboration and cost optimization.
  • Ensure compliance with all relevant laws, regulations, and industry standards related to IT services and data security.
  • Collaborate with other departments to develop and implement business solutions that meet customer needs.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Minimum 5 years of experience in IT service management, with at least 3 years in a leadership role.
  • Strong knowledge of ITIL framework practices and incident management systems.
  • Excellent communication and interpersonal skills, with ability to work effectively with customers, vendors, and internal stakeholders.
  • Ability to analyze complex problems and develop creative solutions.