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Financial Services Team Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Direct Lending Full time
Role Overview
The Loan Consultant Team Lead will play a critical role in driving the success of our microfinancing operations. This individual will lead a team of loan consultants, focusing on performance monitoring, process improvement, relationship management, and cross-functional team collaboration. By achieving high performance and a positive team culture, this role contributes significantly to our overall growth strategy.

Responsibilities
Key responsibilities of this role include:
  • Team Management: Lead and manage a team of loan consultants, promoting high performance and a positive team culture.
  • Performance Monitoring and Reporting: Develop and monitor key performance indicators (KPIs) for each team member, providing regular feedback, coaching, and support.
  • Process Improvement: Continuously identify challenges and opportunities, implementing process improvements to drive operational efficiency.
  • Relationship Management: Foster and maintain strong relationships with clients, partners, and stakeholders, optimizing processes and driving continuous improvement.
  • Cross-Functional Team Collaboration: Collaborate closely with product, loan consultant, credit, and marketing teams to align microfinancing efforts with overall company strategies.

Requirements
To excel in this role, you should have experience in customer service, telemarketing, or related fields, with at least one year of team management experience. Strong business acumen, data-driven decision-making abilities, and effective communication skills are essential. Additionally, the ability to work under pressure and adapt to changing business needs is crucial.

What We Offer
As a valued member of our team, you will enjoy a range of benefits, including an attractive basic salary with uncapped commission, comprehensive benefits, and opportunities for growth and career advancement in a flat and open office culture.