Product Support Specialist

1 week ago


Klang, Selangor, Malaysia Teleport Full time
About Us
At Teleport, our mission is to move goods efficiently across Southeast Asia. We provide an integrated end-to-end logistics solution, ensuring seamless transportation for freight forwarders, shippers, and eCommerce platforms.

Your Role
You will be responsible for managing support tickets, troubleshooting issues, and communicating effectively with internal and external stakeholders. Your tasks may include prioritizing tickets, providing solutions, and escalating cases when necessary. Additionally, you will utilize Google Sheets and Excel for reporting and data management.

Requirements
To succeed in this role, you should have experience in a tech or SaaS environment. You must be able to work under high-pressure situations, handle multiple tickets simultaneously, and possess strong proficiency in Google Sheets/Excel. Excellent written and verbal communication skills in English are also essential.

Qualifications & Experience
An undergraduate degree in Computer Science, IT, or a related field is required. 0-2 years of experience in a technical support role is preferred. You should be comfortable using Microsoft Excel and have prior experience with ticketing systems (e.g., Jira, Zendesk). Basic knowledge of API troubleshooting or technical support is a plus.

About Us Continued
We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you're passionate about making a difference, we'd love to hear from you.

Our Culture
We value diversity and inclusion, creating a team where everyone feels valued.

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