Product Support Specialist
1 week ago
At Teleport, our mission is to move goods efficiently across Southeast Asia. We provide an integrated end-to-end logistics solution, ensuring seamless transportation for freight forwarders, shippers, and eCommerce platforms.
Your Role
You will be responsible for managing support tickets, troubleshooting issues, and communicating effectively with internal and external stakeholders. Your tasks may include prioritizing tickets, providing solutions, and escalating cases when necessary. Additionally, you will utilize Google Sheets and Excel for reporting and data management.
Requirements
To succeed in this role, you should have experience in a tech or SaaS environment. You must be able to work under high-pressure situations, handle multiple tickets simultaneously, and possess strong proficiency in Google Sheets/Excel. Excellent written and verbal communication skills in English are also essential.
Qualifications & Experience
An undergraduate degree in Computer Science, IT, or a related field is required. 0-2 years of experience in a technical support role is preferred. You should be comfortable using Microsoft Excel and have prior experience with ticketing systems (e.g., Jira, Zendesk). Basic knowledge of API troubleshooting or technical support is a plus.
About Us Continued
We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you're passionate about making a difference, we'd love to hear from you.
Our Culture
We value diversity and inclusion, creating a team where everyone feels valued.
-
Scientific Product Support Specialist
2 weeks ago
Klang, Selangor, Malaysia Premier Inn Hotels LLC (UAE) Full timeCompany OverviewPremier Inn Hotels LLC (UAE) is a leading provider of scientific products and services.Key ResponsibilitiesAs a Scientific Product Support Specialist, you will be responsible for:
-
Product Support Specialist
2 weeks ago
Klang, Selangor, Malaysia Festo Full timeAbout the Job:The Product Support Specialist will be responsible for providing exceptional technical support to customers. The ideal candidate will have a deep understanding of Festo products and systems, as well as excellent communication and problem-solving skills.Your Skills and Qualifications:* Minimum 5 years of Industrial Automation experience. *...
-
CCTV Support Specialist
1 week ago
Klang, Selangor, Malaysia Persolkelly Full timeAt Persolkelly, we are seeking a skilled CCTV Support Specialist to join our team.About the RoleThis is an exciting opportunity for a Technical Product Expert to provide pre and post-sales support for our CCTV products.Key ResponsibilitiesProvide troubleshooting assistance to customers and internal teams on site or via remote sessions.Conduct regular...
-
Technical Product Specialist
2 weeks ago
Klang, Selangor, Malaysia Festo Full timeAbout the Team:Our team is composed of experts who share a passion for innovation and customer satisfaction. As a Product Support Specialist, you will join a talented group of professionals dedicated to delivering exceptional technical support to our customers. Together, we strive to create a positive impact on business operations and drive growth through...
-
Product Support Specialist
1 week ago
Klang, Selangor, Malaysia PentagonPlus Full timeOur Client is a leading global manufacturer specializing in automation technology in the area of electric automation with a focus on smart factory concepts and Industry 4.0.Purpose / MissionResponsible for pre-sales and post-sales technical inquiries for both internal and external customers. Main contact to Technical Support Head Quarter. Owned highest level...
-
Game Content Specialist
1 week ago
Klang, Selangor, Malaysia Player Support Sdn. Bhd. Full timeWe are looking for a talented, creative and passionate writer to join our team at Player Support Sdn. Bhd. and help us build something special in the world of gaming content.As a Game Content Specialist, you will have the opportunity to design, create and curate original reference content for wikis on Player Support websites and other online platforms with...
-
Product Support Specialist
4 weeks ago
Klang, Selangor, Malaysia Festo Full timeResponsible for pre-sales and post-sales technical inquiries for both internal and external customers. Main contact to Technical Support Head Quarter. Owned highest level of technical competence of selected product specialization and provide high quality remote technical consultancy. Responsible for failure identification and root cause analysis on technical...
-
Technical Support Specialist
1 week ago
Klang, Selangor, Malaysia AFJ CAREERS RESOURCES Full timeJob OverviewWe are seeking a highly skilled Technical Support specialist to join our team at AFJ CAREERS RESOURCES.Your primary responsibility will be to handle all inbound calls related to customer general enquiries, complaints, comments, feedback, and other issues concerning our products.
-
Production Line Specialist
5 days ago
Klang, Selangor, Malaysia STEVIASUGAR CORPORATION (M) SDN BHD Full timeAt STEVIASUGAR CORPORATION (M) SDN BHD, we are seeking a highly skilled and experienced Production Line Specialist to join our team in Kawasan Perindustrian Bangi, Selangor. As a key member of our production team, you will be responsible for ensuring the smooth operation of our factory equipment and processes.Key Responsibilities:Provide technical support to...
-
Product Specialist
1 week ago
Klang, Selangor, Malaysia FUJIFILM Full timeAdd expected salary to your profile for insights.Understands the products' key features, clinical benefits, and customers' needs to make the most appropriate recommendation.Working closely with the Endoscopy team / MCX (MRI, CT scan, X-ray) team to build relationships and maintain a strong network with existing accounts. Communicate with sales and field...
-
Engineering Support Specialist
1 week ago
Klang, Selangor, Malaysia SIG Combibloc Full timeSIG Combibloc Malaysia Sdn. Bhd. is seeking a skilled Engineering Support Specialist to join our team in providing expert technical assistance to our customers.Key Responsibilities:Offer comprehensive technical support to customers, addressing their queries, resolving issues, and providing guidance on equipment operation and maintenance.Collaborate with...
-
Operations Support Specialist
3 weeks ago
Klang, Selangor, Malaysia Inter IKEA Systems B.V. Full timeOperations Support Specialist | Category Distribution | Supply Chain OperationsFull-timeIn Supply Chain Operations (SCO) we lead, plan, and execute the supply of IKEA products between suppliers and retailers. We do this together with our ~1000 coworkers, from 15 locations around the world, by leading the tactical and operational planning, securing optimal...
-
Application Support Specialist
1 week ago
Klang, Selangor, Malaysia Agensi Pekerjaan Bits Talent Full timeAt Agensi Pekerjaan Bits Talent, we are seeking an exceptional Application Support Specialist to join our team. The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.The role of the Application Support Specialist involves working closely with Account Managers and...
-
Production Support Specialist
4 weeks ago
Klang, Selangor, Malaysia Dexian Asia Pacific Full time· Junior: 0-2 years of experience working either in IT service management, or a similar role (technical help desk, Incident management)· Experienced: 2-6 years of experience working either in IT service management with ability to quickly acquire a functional or technical understanding.· Senior: > 6 years of experience working in IT service management...
-
Accounts Support Specialist
2 weeks ago
Klang, Selangor, Malaysia Source: Full timeJob Title: Accounts Support SpecialistJob Summary: We are looking for an experienced Accounts Support Specialist to join our team. In this role, you will support compliance tasks, data tracking, and documentation, and improve Microsoft Excel skills. Key responsibilities include: Supporting compliance tasks, data tracking, and...
-
Operations Support Specialist
3 weeks ago
Klang, Selangor, Malaysia IKEA Gruppe Full timeCompany descriptionIn Supply Chain Operations (SCO) we lead, plan, and execute the supply of IKEA products between suppliers and retailers. We do this together with our ~1000 coworkers, from 15 locations around the world, by leading the tactical and operational planning, securing optimal replenishment, sourcing and development of transport and logistics...
-
Operations Support Specialist
3 weeks ago
Klang, Selangor, Malaysia Inter IKEA Group Full timeIn Supply Chain Operations (SCO) we lead, plan, and execute the supply of IKEA products between suppliers and retailers. We do this together with our ~1000 coworkers, from 15 locations around the world, by leading the tactical and operational planning, securing optimal replenishment, sourcing and development of transport and logistics capacities, and...
-
After Sales Support Specialist
1 week ago
Klang, Selangor, Malaysia INSATO Furniture Sdn Bhd. (HQ - AUSTRALIA) Full timeWe are looking for an After Sales Support Specialist to join our team at INSATO Furniture Sdn Bhd. The successful candidate will be responsible for handling customer inquiries and resolving issues efficiently.As an After Sales Support Specialist, you will provide information regarding product warranties, returns, and repairs. You will also coordinate with...
-
Player Support
1 week ago
Klang, Selangor, Malaysia Player Support Sdn. Bhd. Full timeWe are looking for a talented, creative and passionate writer to join us and help us build something special. In this role, you will get to design, create and curate original reference content for wikis on Player Support websites and other online platforms with your unique touch. Your work will become the go-to-hub for players seeking deeper knowledge about...
-
Accounting Support Specialist
2 weeks ago
Klang, Selangor, Malaysia Progamatic Design Sdn Bhd Full timeJob Overview:We are seeking a highly organized and detail-oriented individual to join our team as an Accounting Support Specialist. This role involves maintaining accurate financial records, processing transactions, and supporting supervisory staff.Key Responsibilities:Maintaining accurate and up-to-date financial records.Processing and verifying financial...