Logistics Operations Assistant

7 days ago


Johor Bahru, Johor, Malaysia RiceBowl Full time
RiceBowl is seeking a skilled Logistics Operations Assistant to join our team.

Key Responsibilities:

- Monitor trips and ensure timely arrival through live vehicle tracking, verifying driver locations and ETAs, and sending notifications to passengers via the Control Management System (CMS).

- Liaise with drivers to provide traffic updates to customers via WhatsApp groups or CMS notifications, ensuring seamless communication.

- Collaborate with operations executives to coordinate driver schedules and work with the Group IT department to resolve issues and enhance the CMS.

- Manage customer PIN requests in CMS and provide timely responses, submitting weekly/monthly client reports to stakeholders.

- Perform other duties as assigned, adapting to changing priorities and responsibilities.

Requirements:

- Min SPM (Singapore O level equivalent) or higher education level.

- At least 2 years of working experience in a similar role.

- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

- Fluent in English and Mandarin, with the ability to converse in Mandarin for customer communication.

- Strong multitasking and team player skills, with the ability to work independently and efficiently.

- Availability to work a 5-day week with AM and PM shifts, with meal/refreshment breaks included.

Work Environment:

- 5-day week with rotation of days and shifts.

- Laptop allowance of RM50 per month for using a personal laptop.

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