Current jobs related to Operations IT Cluster Lead with Employee Experience Focus - Petaling Jaya, Selangor - F. Hoffmann-La Roche Gruppe

  • Employee eXperience Operations IT Cluster Section Lead

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Employee Experience Lead

    5 days ago

    Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    Job Overview:This is an exciting opportunity to join our HR team as a Senior Industrial Relations Manager, where you will play a key role in shaping our Employee Relations and Industrial Relations strategy. About the Role In this role, you will be responsible for managing all aspects of Employee Relations and Industrial Relations best practices and...

  • Lead Cluster Specialist

    6 days ago

    Petaling Jaya, Selangor, Malaysia Robert Walters Full time

    Company Overview">We are a global leader in our field, committed to continuous improvement and innovation. Our dynamic and multicultural work environment provides opportunities for professional growth and development.">Salary">The salary range for this role is MYR60000 - MYR84000 per annum.">Job Description">This role offers an exciting opportunity to join...

  • Employee Experience Strategist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    We strive to advance science and improve healthcare outcomes through innovative solutions.The RoleDeliver High-Quality SupportAddress customer inquiries and resolve issues related to employee management, international assignments, and contingent worker management.Collaborate with subject matter experts to optimize BAU operations and improve...

  • HR Operations and Employee Experience

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia ATG Nexus Sdn Bhd Full time

    As our HR Operations & Employee Experience, you will play a key role in ensuring HR compliance, policy enhancement, and employee engagement while contributing to a structured and positive workplace. You'll have the opportunity to:Maintain & Enhance Our HR Playbook:Review, update, and improve the Employee Handbook so it stays relevant and aligned with...

  • Employee Experience Coordinator

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia ATG Nexus Full time

    **Key Responsibilities:** As an HR Operations & Employee Experience professional at ATG Nexus, you will be responsible for:Maintaining and enhancing our HR Playbook to ensure it remains relevant and aligned with employment laws and company cultureSupporting employee growth and performance by managing the Performance Plan and Evaluation Program...

  • Employee Experience Specialist

    21 hours ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    We value our people and encourage everyone to grow professionally. Our ideal candidate will drive positive employee experience through a framework of listen, engage, and nurture with employees.Key Responsibilities:Develop and implement strategies & initiatives to enhance the employee experience across various interventions.Design, administer, analyse, and...

  • Team Lead

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    sWe are seeking a highly motivated and experienced tax professional to join our team in KPMG Delivery Network ("KDN") in Malaysia in a Team Lead position in our Direct Tax team. The role will be responsible to be a performance manager in conjunction with a portfolio of review clients.The role requires proficient experience with compliance and direct tax....

  • Employee Experience Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia ATG Nexus Sdn Bhd Full time

    The ideal candidate for this Employee Experience Specialist role at ATG Nexus Sdn Bhd will be responsible for maintaining and enhancing our HR playbook.Responsibilities:Maintain and enhance our HR playbook by reviewing, updating, and improving the Employee Handbook.Draft, refine, and implement HR guidelines and SOPs to ensure seamless operations.Conduct...

  • Global Employee Experience Manager

    5 days ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time

    About the JobWe are looking for a Global Employee Experience Manager to lead our Employee Lifecycle Management team. The successful candidate will be responsible for coordinating complex P&C requests, delivering training on systems, tools, and processes, and ensuring quality data maintenance by regular checks and assisting in implementing corrective...

  • Employee Experience IT Specialist

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time

    Employee Experience IT Specialist (Mandarin Speaking)Employee Experience IT Specialist (Mandarin Speaking)At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive...

  • Employee Experience Services Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    F. Hoffmann-La Roche Gruppe is committed to fostering diversity, equity and inclusion, representing the communities we serve. Our global presence allows us to make a positive impact on people's lives through innovative healthcare solutions.About the TeamThe People Support Solutions team is dedicated to delivering high-quality customer service and advisory...

  • Cluster Lead

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia DHL Germany Full time

    Job Description and AccountabilitiesEnsure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and to...

  • Customer Experience Lead

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Love Full time

    Welcome to Love, BonitoWe are a leading direct-to-consumer womenswear brand dedicated to empowering women through fashion. With a strong presence in Southeast Asia, we're expanding into new markets.As a customer-centric brand, we value our customers' experiences and strive to provide exceptional service. Our employees are passionate about fashion and...

  • Employee Experience Lead

    2 hours ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Benefits and PerksWe offer a comprehensive benefits package that includes:Annual LeaveFree parkingEPF/Socso / EISIn addition to these benefits, we also offer a supportive work environment, opportunities for career growth and development, and a competitive salary package.

  • Tax Services Team Lead

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    About the RoleWe are looking for a seasoned tax professional to fill the position of Tax Services Team Lead in KPMG's Direct Tax team. As a leader, you will be responsible for overseeing the delivery of compliance services for a portfolio of clients, ensuring that our high standards of quality and timeliness are met.The ideal candidate will have a strong...

  • Employee Experience Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia Le Méridien Petaling Jaya Full time

    Job FunctionThis role requires an HR professional with expertise in:Talent management and development.Performance management and appraisal.Employee engagement and retention.The successful candidate will have excellent communication and interpersonal skills, with the ability to maintain positive working relationships with all departments and external...

  • Employee Experience Operations IT Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Employee Experience Professional

    1 week ago

    Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    About Hunters International Sdn BhdWe specialize in digital transformation of energy management and automation.Job DescriptionThis position is part of our regional rewards services team that handles ESS module maintenance, including epay, eleave, eTime, ebenefit, etc. The incumbent will partner with vendors to ensure system accuracy on leaves and benefits...

  • Executive, Employee Engagement

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia SD Guthrie Berhad Full time

    Executive, Employee EngagementApply locations: Ara Damansara, Selangor, MalaysiaTime type: Full timePosted on: Posted 6 Days AgoJob requisition id: JR2043We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to applyJob Description:Employee Experience:Implement strategies to...

Operations IT Cluster Lead with Employee Experience Focus

2 weeks ago

Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time
About the Role:

We are seeking an experienced Operations IT Cluster Lead with Employee Experience Focus to join our team at Roche. In this critical role, you will lead, manage, and develop team members, driving operational excellence and delivering exceptional services to our customers.

Your key responsibilities will include:

  • Operational Management:
  • Oversee day-to-day operations, ensuring the quality of new and ongoing services.
  • Manage SLAs and KPIs, leveraging resources to deliver outstanding user experiences.
  • Develop and implement process improvements, enhancing efficiency and productivity.

Account Management:

  • Serve as the primary point of contact for assigned sites, providing monthly service reviews, escalation management, and knowledge transfer.
  • Collaborate with stakeholders to resolve issues, address concerns, and drive account improvement plans.

Project Management:

  • Participate in or lead projects, such as system implementation, scope transition, and site transition.
  • Drive transition activities, including knowledge transfer, hiring, training, and resource allocation/management.

Requirements:

  • A proven track record of leadership, with 5 years of experience in customer support, shared services, or equivalent environments.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Fluency in spoken and written English; advanced proficiency in office productivity tools, particularly Google Suite.