Cluster Lead

2 weeks ago

Petaling Jaya, Selangor, Malaysia DHL Germany Full time

Job Description and Accountabilities

  • Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).
  • Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and to detect any under or over statement of expenses on time.
  • Analyze and compare month on month expenses to attain uniform distribution of cost during the year and make an accrual when appropriate to have consistency in reporting expenses.
  • Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation, etc). Back up all files as part of the disaster recovery plan.
  • Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
  • Organize and plan work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
  • Plan, manage and control cost-effective delivery of services.
  • Manage and sustain supervisory and quality review / verification as per global SOPs, network policies and required controls (CRISP and external audit controls) to ensure controls are strictly compliant as well as to achieve center's audit KPI.
  • Collaborate with all functions and support each function in ensuring process compliance and continuous service excellence.
  • Take ownership of escalation or handle critical concerns raised by the business.
  • Support the development of future process experts.
  • Regularly review KPIs or performance indicators.
  • Identify training needs and opportunities to develop a highly skilled functional department.
  • Periodically review manpower needs and back-up plans for each team to ensure seamless delivery to business partners.
  • Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience and best practice thereby ensuring quality is maintained through staff transition.
  • Support team members as and when needed, showing monitoring abilities as well as management and motivation of the team members.
  • Timely updates / modify RTR Process documents / CRISP control documents to align RTR processes and ensure compliance with GOM.
  • Assist in project rollout, testing and guide the team on project implementation from service line perspective.
  • Consolidate & present Service Performance Review deck to Business Partners together with preparing minutes / outcome of the SPR discussion.
  • Work according to Internal Controls / CRISP requirements, handle audit queries and provide mitigation plan where needed.
  • Proactively identify process improvement opportunities and discuss with the business partners.
  • Review IRM's / Issue Log regularly and follow-up on the open items to resolve issues in a timely manner.
  • Review Balance Sheet accounts are properly reconciled on a monthly basis with team, proactively discuss and follow with the business partner and clear the aged items.

Educational Qualifications

  • Degree Holder or equivalent by experience.

Expected years of experience

  • At least 5 years above of work experience, preferably in a finance environment (similar or comparable position in a Shared Service Centre is an advantage).

Knowledge & Skills

  • Passion for People
  • Passion for leading and developing skills
  • Respectful of individual and cultural sensitivities
  • Relentless in building and sustaining high performing teams
  • Strongly committed and adept in giving feedback to people to build confidence and competence
  • Team player and able to work in a multi-cultural environment
  • Rigorous in seeking talent and building on potential

Passion for Quality and Continuous Improvement

  • Passion for doing things right the first time
  • Relentless in solving problems and issues
  • Strongly committed and adept in addressing business and customer issues
  • Rigorous in analyzing data from multiple systems

Passion for Customers

  • Driven to support business priorities
  • Cross-department consultation and collaboration
  • Commitment to Excel
  • Taking Direction and Responsibility
  • Building & sustaining effective professional relationships

Business Acumen

  • Constructive Challenge
  • Strong process knowledge
  • Well versed in all CRISP Control and Audit requirements
  • Strong communication and influencing skills
  • Proven ability to plan, organize and drive change
  • Possess strong analytic skills on data
  • Computer skills: fluent in working with MS Office and database end-user tools
  • Language skills: fluent in English
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