Voice of Customer Lead

Job DescriptionSovereign's Capital seeks an experienced Technical Voice Systems Engineer to lead our Voice Systems team. As a key member of our IT Infrastructure department, you will oversee the development, deployment, and maintenance of unified communications solutions, ensuring seamless interaction between customers and our Contact Centre.Key...

Company OverviewSovereign's Capital is a leading superapp in Southeast Asia, providing innovative solutions for individuals and businesses. We are committed to driving growth and empowerment across the region.Our MissionWe strive to deliver exceptional customer experiences through seamless IT experiences for all employees. Our team values...

Key ResponsibilitiesImplement and manage unified communications products for voice systems, ensuring design upgrades to support global growth and system stability.Automate tasks to maintain optimal functioning and consistency of voice systems.Collaborate with Telco carriers, vendors, and business units to coordinate the future direction of the voice system...

We care about your well-being at Grab, and here are some of the global benefits we offer:We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your...

Job DescriptionWe are seeking an experienced Senior Voice Systems Architect to join our team. As a key member of our Voice Systems team, you will be responsible for designing and implementing comprehensive voice solutions that meet the specific needs of our Contact Centre.You will serve as a Subject Matter Expert (SME), responsible for project managing and...

As a Voice Engineer - Cloud Communications, you will be part of a dynamic team that develops and maintains cutting-edge cloud-based voice solutions. Your primary responsibilities will include:Designing and implementing scalable and secure voice systems for large-scale enterprise clients.Collaborating with internal stakeholders to understand business...

At Grab, our purpose is to drive Southeast Asia forward by economically empowering everyone with heart, hunger, honour, and humility. Our team values customer-centricity and innovation, ensuring we deliver personalized IT solutions that meet evolving needs.About the RoleThis Senior Voice Systems Solutions Specialist role will be onsite in Malaysia and...

Company OverviewGrab is a leading technology company in Southeast Asia, providing a range of services including food delivery, ride-hailing, and financial services.We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best.Job RequirementsTo be successful in this role, you...

Job SummaryAs a Customer Experience Manager at Sime Darby Property, you will lead the Voice of Customer (VoC) and Insights function while driving continuous service improvement. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.Key Responsibilities:Voice of Customer (VoC) & Insights:...

About UsGrab is Southeast Asia's leading superapp, providing a range of services including food delivery, ride-hailing, and financial services.We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best.Role SummaryThis role will involve working closely with our Contact...

About the RoleWe are seeking an experienced marketing professional to lead our CRM & Digital Assistant Manager team.This role will involve developing and implementing CRM strategies to attract and retain customers, working closely with different brands and departments to optimize our digital share of voice (SOV).The ideal candidate will have experience in...

Job SummaryThe Financial Services Implementation Lead at Roche will be responsible for deploying financial compliance requirements for Sales Affiliates and/or Manufacturing Sites across APAC/ EMEA/ NA/ LATAM regions. Key responsibilities include preparation and leading of FIT-to-Template workshops, liaison with local affiliate finance stakeholders, and...

Company OverviewGrab is a leading technology company in Southeast Asia, providing a range of services including food delivery, transportation, and financial services. Our mission is to drive Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job OverviewWe are seeking a highly skilled and experienced Customer Care Centre Team Leader to lead our customer service team at IKEA Malaysia.Your primary responsibility will be to build and maintain long-lasting relationships with customers, ensuring their needs are met and expectations exceeded.You will assist the Customer Care Centre Manager in managing...

Carsome is looking for a talented Service Quality Associate to join our team in Penang.About the Role:This is an excellent opportunity for a customer-focused individual to make a real difference in the lives of our customers.Key Responsibilities:Customer Service: Deliver exceptional customer service and support to our customers.Call Handling: Manage incoming...

We are seeking a highly skilled and enthusiastic Customer Care Specialist to join our team at Carsome - Penang (Perai) Inspection Centre.About the Role:This is an exciting opportunity for a motivated individual to provide top-notch customer service and support to our customers.Responsibilities:Customer Support: Provide fast and efficient solutions to...

Job OverviewGrab, Southeast Asia's leading superapp, seeks a seasoned professional to drive quality assurance and improvement initiatives across its operations in Malaysia & Singapore. As a key member of the Grab Support team, you will partner with cross-functional teams to promote quality excellence and develop strategies that enhance customer...

Job DescriptionAs a Multilingual Customer Service Representative, you will play a vital role in providing excellent customer service to our clients. You will be responsible for handling customer inquiries, resolving issues, and ensuring that all customers receive a high level of service.Our ideal candidate is a native Mandarin speaker with excellent...

About the RoleThis is an exciting opportunity for a talented Digital Marketing Executive to drive our organisation's digital marketing strategy and execution. You will play a crucial role in shaping the brand's online presence and leading exciting campaigns on platforms like Facebook and TikTok.Key ResponsibilitiesLead Digital Marketing Functions: Oversee...

Job DescriptionAs a Trade Compliance Lead/Manager at allnex, you will be responsible for ensuring the company's compliance with trade regulations and laws in the APAC region.Key ResponsibilitiesProvide expert guidance on trade compliance to all business functions, ensuring efficient execution across various business units.Interpret and apply relevant...