Business Office Operations Manager

3 days ago


Klang, Selangor, Malaysia Sunway Medical Centre Full time
Job Overview

Sunway Medical Centre Damansara is a leading healthcare provider in Malaysia, known for its excellence in medical services and commitment to innovation. We are seeking an experienced Manager, Business Office to join our dynamic team.

Responsibilities
  • Manage and lead a team of business office personnel, providing guidance, training and performance management.
  • Oversee the efficient processing of patient admissions, discharges, and billing.
  • Ensure accurate and timely patient billing and collections, working closely with the finance team.
  • Develop and implement policies, procedures and systems to enhance the business office's productivity and customer service.
  • Analyse and report on key performance metrics, identifying areas for improvement.
  • Serve as a liaison between the business office, medical staff, and other departments to address and resolve any issues.
Requirements
  • Minimum 5 years of experience in a management role within a healthcare or customer service environment.
  • Strong understanding of healthcare billing, coding, and reimbursement processes.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficient in data analysis and performance reporting.
  • Ability to lead and motivate a team, fostering a positive and collaborative work environment.
  • Proven problem-solving and decision-making skills.
  • Bachelor's degree in business, healthcare administration, or a related field.


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