Operations Manager

6 days ago


Klang, Selangor, Malaysia Lacher Malaysia Full time
  • Monitor daily operations to ensure efficiency, scalability, and smooth day-to-day running of the outlets.
  • Develop, implement, and update Standard Operating Procedures (SOPs) to align with company standards and industry best practices.
  • Conduct regular audits to ensure SOP compliance and identify areas for improvement.
  • Oversee inventory management, including stock levels, replenishment, and accuracy, to minimise stock outs and waste.
  • Ensure compliance with health, safety, and hygiene standards by maintaining a clean and safe environment.
  • Lead and manage staff by providing guidance, coaching, and mentorship to maintain high performance and morale.
  • Communicate clear performance expectations and conduct regular evaluations.
  • Maintain exceptional customer service standards, ensuring positive customer experiences.
  • Handle inquiries or complaints promptly and effectively.
  • Enhance internal systems and strengthen team communication to improve operational efficiency and effectiveness.
  • Provide regular updates on operational performance and expenses to senior management, highlighting issues and areas for improvement.
  • Collaborate with other departments to align operations with business objectives.
  • Support the implementation of campaigns and new initiatives at the outlets.

Requirements

  • Minimum 5 years of working experience in the F&B operations and e-commerce, with proven expertise in managing and optimising daily processes.
  • Strong understanding of operational workflows and SOP development.
  • Proven leadership and management skills, with the ability to inspire and motivate team members.
  • Proficiency with Google Workspace or other relevant software applications.
  • Excellent analytical and problem-solving abilities with attention to detail.
  • Strategic mindset and critical thinking skills.
  • Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
  • Travel across all outlets as required.
How do your skills match this job?

Your application will include the following questions:

  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as an operations manager?
  • How many years of people management experience do you have?
  • Do you have customer service experience?
  • Which of the following Microsoft Office products are you experienced with?
  • Which of the following languages are you fluent in?
  • How many years' experience do you have as an E-commerce Helper?

Company Overview

Lachér Patisserie is an e-commerce patisserie. Founded in 2019, our Head chef, Chef Pang, was the champion in Asian Pastry Cup in 2016 with more than 10 years experience in pastry. We are the first French patisserie in Malaysia, started 100% online based. We aim to provide high quality French desserts and hassle-free delivery services to most KL and Selangor areas. We greatly prioritise quality of our products and convenience of our services because everyone deserves a delicious and beautifully crafted cake with high quality ingredients.

We implemented a digital system into the traditional F&B market. From ordering to delivery, it's hassle-free with just a few clicks away. If you're passionate about the world of desserts or food and eager to work in a dynamic, inclusive environment, you're in the right place. We value open-mindedness, teamwork, and a commitment to excellence in all aspects of our business.

Our company culture emphasizes collaboration, innovation, and excellence in everything we do. We believe that our success is a result of the diverse talents and perspectives of our team members, and we're always seeking enthusiastic individuals to join our growing team.

#J-18808-Ljbffr
  • Operations Manager

    21 hours ago


    Klang, Selangor, Malaysia Admiral Testing Services (M) Sdn. Bhd. Full time

    Direct message the job poster from Admiral Testing Services (M) Sdn. Bhd.A Job opportunity has come up in our company. We are looking for an Operation Manager who can handle people and carry out operations smoothly in our workflow. Descriptions below:Key Responsibilities and Duties:Overseeing Daily Operations: Managing and coordinating various operational...

  • Operations Manager

    3 days ago


    Klang, Selangor, Malaysia Vroom Full time

    We are seeking a highly organized and detail-oriented Operations & Administrative Manager to oversee key administrative, financial, and operational functions at Vroom. This role is crucial in ensuring smooth day-to-day business operations, managing supplier coordination, handling financial documentation, and supporting inventory logistics.Key...

  • Operations Manager

    7 days ago


    Klang, Selangor, Malaysia Top Glove Full time

    Job DescriptionAs an Operations Manager at Top Glove Corporation Bhd, you will be responsible for ensuring the smooth running of production operations. This includes managing and coordinating with subordinates to have sufficient workforce, controlling and managing machines to ensure they are running at optimum parameters, and analyzing daily feedback and...


  • Klang, Selangor, Malaysia QL Feed Sdn Bhd Full time

    Company OverviewQL Feed Sdn Bhd is a leading animal feed trading company that requires an experienced Senior Operations Manager to oversee daily operations, ensure efficient logistics, and provide exceptional customer service.Job DescriptionThe Senior Operations Manager will be responsible for managing the import and export of animal feed raw materials,...

  • Operations Manager

    7 days ago


    Klang, Selangor, Malaysia Maxis Full time

    Job DescriptionWe are seeking a talented individual to lead and manage a team of contact centre associates on day-to-day operations. The successful candidate will be responsible for achieving unit targets/goals in accessibility, efficiency, and quality.The role involves training, coaching, monitoring, and tracking associate performance, as well as developing...


  • Klang, Selangor, Malaysia QL Feed Sdn Bhd Full time

    Add expected salary to your profile for insightsAs the Senior Operations Manager, you will be responsible for managing the daily operations of shipping, logistics, and supply chain activities related to the import and export of animal feed raw materials. You will work closely with suppliers, logistics partners, and internal teams to ensure efficient...


  • Klang, Selangor, Malaysia Gambit Group Full time

    Job DescriptionWe are seeking a highly skilled Financial Operations Manager to oversee and manage the company's financial operations, including reporting, budgeting, taxation, cash flow, and compliance. As a key member of our finance team, you will collaborate with cross-functional teams to ensure seamless financial management.


  • Klang, Selangor, Malaysia Vroom Full time

    We are seeking a highly organized and detail-oriented Operations & Administrative Manager to oversee key administrative, financial, and operational functions. This role is crucial in ensuring smooth day-to-day business operations, managing supplier coordination, handling financial documentation, and supporting inventory logistics. The ideal candidate will...


  • Klang, Selangor, Malaysia Inter IKEA Systems B.V. Full time

    Job OverviewWe are looking for an experienced Operations Development Manager to join our team in Port Klang, Malaysia.In this role, you will lead the development and implementation of operational processes, manage the performance of service providers, and optimize capacity utilization.Responsibilities:Lead the development and implementation of operational...


  • Klang, Selangor, Malaysia MVC Resources Full time

    Retail Operations Manager (Klang Valley - Central Region)Petaling Jaya, Malaysia | Posted on 03/11/2025The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency, profitability, and customer satisfaction. This role involves managing area managers and store staff, optimizing sales, ensuring compliance with company...


  • Klang, Selangor, Malaysia Aurora Talent Full time

    Job Description:Aurora Talent is seeking a highly skilled Financial Operations Manager to join our Global Industrial Controlling team.This role will be based in Malaysia and will play a crucial part in supporting our worldwide manufacturing operations. The ideal candidate will oversee cost assessments, financial reporting, and maintain precise financial...


  • Klang, Selangor, Malaysia Kk Group Of Companies Full time

    We are seeking a highly skilled Logistics Operations Manager to join our team at Kk Group Of Companies.Job DescriptionThis role will oversee all warehouse daily operations activities, including receiving, warehousing, and distribution.The ideal candidate must have excellent inventory management skills, ensuring accurate counts and reconciliations with system...


  • Klang, Selangor, Malaysia Admiral Testing Services (M) Sdn. Bhd. Full time

    Job DescriptionWe are seeking a highly skilled Business Operations Manager to join our team at Admiral Testing Services (M) Sdn. Bhd.Key Responsibilities:Strategic Planning: Develop and implement operational strategies to support the overall business goals.Process Improvement: Identify areas for improvement and implement strategies to optimize processes and...


  • Klang, Selangor, Malaysia Johawaki Group Of Companies Full time

    Required Skills and QualificationsA degree in a relevant field, such as business administration or operations management.Proven experience in operations management, with a focus on strategy development and implementation.Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.Able to analyze complex...


  • Klang, Selangor, Malaysia Hospital Picaso Full time

    At Hospital Picaso, we are seeking a skilled Pharmacy Operations Manager to join our team. This full-time role involves managing pharmacy operations, dispensing prescriptions, and providing immunizations.The ideal candidate will have a strong knowledge of pharmacy procedures and regulations, excellent communication skills, and the ability to work in a...


  • Klang, Selangor, Malaysia Gulf Marketing Group (GMG Group) Full time

    About the Role:Gulf Marketing Group (GMG Group) is seeking a seasoned retail professional to take on the role of Assistant Store Manager. As a key member of our team, you will be responsible for leading and managing store operations to maximize sales and commercial opportunities.Drive sales growth by optimizing stock levels, implementing effective visual...


  • Klang, Selangor, Malaysia Giant Hypermarket Full time

    About the RoleWe are seeking a skilled Retail Operations Manager to join our team at Giant Hypermarket. This full-time role is based in Shah Alam, Selangor and will be responsible for managing and optimising product categories within our retail business.Key Responsibilities:Analyse market trends and consumer data to identify opportunities for category growth...

  • Operations Manager

    4 hours ago


    Klang, Selangor, Malaysia Maxis Full time

    Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise...


  • Klang, Selangor, Malaysia Hiredly X Full time

    At Hiredly X, we are seeking an experienced Business Operations Manager to join our team. This role will involve working closely with the Management Reporting (MR) team on daily operation matters.The successful candidate will be responsible for involving and assisting in Auditing related matters for TCAPM and its subsidiaries. Additionally, they will assist...


  • Klang, Selangor, Malaysia Hays Recruitment Full time

    My client, a leading player in the property, engineering, and technology industry, seeks an experienced A.M/Manager to lead their IT Infra Operations Centre.This is a fantastic opportunity for a seasoned professional looking to take on a challenging role in a fast-paced environment.About the RoleManage and oversee L1 and L2 escalations, ensuring 24x7...