Product Operations Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Flagright Data Technologies GmbH Full time
About Flagright Data Technologies GmbH

We are a pioneering fintech company committed to disrupting money laundering, human trafficking, and terrorism financing. Our cutting-edge solutions leverage data insights to empower financial institutions in their fight against illicit activities.

Job Description:

We are seeking an exceptional Product Operations Analyst to join our team. As a key member of our operations group, you will play a vital role in enhancing product functionality and user experience through data-driven decision-making.

  • Analyze complex data sets to identify trends, patterns, and opportunities for process improvements.

  • Collaborate with cross-functional teams to gather requirements, prioritize enhancements, and translate customer needs into actionable product requirements.

  • Develop comprehensive documentation, training materials, and product guides to ensure seamless onboarding and usage.

  • Conduct regular check-in meetings with customers to guide them through the product and ensure better understanding and ease of use.

  • Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.

  • Streamline workflows and implement best practices to drive overall operational excellence.

  • Monitor key performance indicators (KPIs) to assess the success and impact of product operations and make data-driven recommendations for improvement.

  • Evaluate user feedback, conduct user research, and incorporate insights to enhance product usability and customer satisfaction.

Requirements and Qualifications:

To succeed in this role, you should have:

  • A strong background in product operations or a related field.

  • Excellent analytical and problem-solving skills.

  • Experience working with data analysis tools and techniques.

  • Familiarity with product lifecycle management principles and methodologies.

  • Strong communication and interpersonal skills.

  • Able to work effectively in a fast-paced environment and meet deadlines.

  • Continuous learning mindset and adaptability.

  • Travel flexibility for customer meetings or team gatherings.

Preferred Qualifications:

Previous experience in a product-focused role within the fintech industry, knowledge of anti-fraud and compliance domains, and familiarity with risk management principles and methodologies are highly desirable.

Benefits:
  • Work alongside a highly competent team of professionals from Y Combinator, AWS, Twilio, and Palantir.

  • Great career development opportunities in a fast-growing early-stage startup.

  • Low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.

  • International work culture in a flat organizational structure.



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